Culture and values
HCA Healthcare’s mission in action
We believe in doing what is right for our patients.
This belief shapes every interaction throughout our network as we deliver high-quality care one patient at a time – while also extending this support to our colleagues and the communities we serve. Together, we strive to make a positive impact beyond any other organization in healthcare.
Great healthcare starts with compassion.
Our mission – above all else, we are committed to the care and improvement of human life – and the following value statements guide our work:
- We recognize and affirm the unique and intrinsic worth of each individual.
- We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity.
- We treat all we serve with compassion and kindness.
- We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives .
Delivering personalized patient care
Across HCA Healthcare’s facilities, we provide patient-focused solutions and resources in an effort to enhance access and lead to better outcomes. In 2024, HCA Healthcare patients accessed interpretation services in over 237 languages and dialects.
“We recently had a very ill pediatric patient whose parents spoke an unwritten dialect of Burmese called Rohingya. I mentioned it at the tail end of a conference call that I was on with our AMN [language services vendor] team last week. Within minutes, I had a live audio interpreter to help that family.”
Christi Belle
Continental Division Ethics & Compliance Officer
After the success of our inaugural Accessibility Awareness Lab in 2023, HCA Healthcare hosted three additional labs in 2024 that guided participants through 12 immersive stations, each simulating what it’s like to use different assistive technologies or to have a specific type of disability. In addition, all HCA Healthcare colleagues received education in 2024 on how to best support patients and colleagues who are neurodiverse through our annual Code of Conduct training.
Ensuring health access and respectful care
Effective healthcare is based on trust built between caregiver and patient and requires a skilled balance of clinical treatment and human compassion. Our Health Access and Respectful Care program advances health access as a system priority and addresses health-related social needs for all. In conjunction with our network of Access Compliance Coordinators throughout our facilities, we regularly review and update internal policies to ensure they align with the organization’s core values and government regulations. We help implement these policies by providing resources and training to ensure all HCA Healthcare entities service our patients and communities with respectful, compassionate care. We’re also working to ensure health access for patients who have limited English proficiency, are deaf or hard of hearing, are blind or have low vision or have service animals.
Spiritual care
While spiritual support is always a matter of patient choice, we believe that excellent hospitals provide pastoral and spiritual care resources for all patients who desire it. HCA Healthcare maintains a large network of professionally certified and accredited spiritual care providers who provide guidance for the whole organization — inclusive of our patients, their companions, our colleagues and the communities we serve. In 2024, HCA Healthcare established a spiritual care council and developed standardized guidance, strengthening the foundation for our spiritual care teams.
Unlocking opportunities for talent
HCA Healthcare is committed to recruiting and retaining staff reflective of the patients and communities we serve. We foster a culture of belonging across all areas of our organization that promotes trust, compassion and respect for our patients and for each other.
Creating a culture of belonging
Colleague Networks are open to all colleagues and provide opportunities for colleagues to convene around shared commonalities or experiences and create space to discuss issues of importance.
Military community support
HCA Healthcare’s military affairs program facilitates the recruitment, development and support of veterans and military-connected individuals across the enterprise. For more information, visit the Impact Report.
Forging career pathways
HCA Healthcare is building bridges for veterans, active military members and their families to pursue meaningful careers in healthcare.
HCA Healthcare is building bridges for veterans, active military members and their families to pursue meaningful careers in healthcare.
Improving the health of our communities
HCA Healthcare invests in healthier tomorrows for the communities we serve through strategic community partnerships. As we strengthen relationships with our neighbors in our hometowns, we are addressing key issues tied to education, workforce development, civic/economic advancement, veterans, health access and well-being.
Building healthier communities by addressing health-related social needs
In the past few years, we have announced partnerships with several national organizations to improve the health of our communities including March of Dimes and the American Heart Association.
In addition, to help support innovative initiatives focused on addressing high-priority community needs and health access, the HCA Healthcare Foundation established a community impact fund in 2020.
Creating pathways for future healthcare leaders
Our strategic partnership investments include those that strengthen workforce development by expanding talent pipelines and preparing future healthcare professionals to serve our communities.
Through the Healthier Tomorrow Fund, the HCA Healthcare Foundation supports the development and expansion of healthcare career pathways for underserved high school students in Florida and Texas.
HCA Healthcare has 11 total partnerships with higher educational institutions across our footprint to provide opportunities for future healthcare leaders.
Beyond our financial investment, HCA Healthcare engages with these schools to provide meaningful programming, career planning support, mentorship and internship opportunities.
Community supplier development
At HCA Healthcare, we believe supporting small and local businesses is essential for building healthier communities. In partnership with our HCA Healthcare Design and Construction team and HealthTrust, we are investing in small and emerging suppliers to strengthen economic growth within the communities where we live and work.
Sustainability
HCA Healthcare’s dedication to improving more lives in more ways is directly connected to our sustainability efforts. We recognize the relationship between environmental health and human well-being, and we strive to address critical health issues while considering the broader environmental impact of our operations.
Creating healthier tomorrows
Sustainability is integrated into HCA Healthcare through responsible resource management, weather preparedness and efficient sourcing.
Sustainability is integrated into HCA Healthcare through responsible resource management, weather preparedness and efficient sourcing.